잘 듣고 빈칸에 맞는 단어를 쓰세요.
[ Telephone rings.]
W: Hello. This is Gentlemen Shoes
____.
M: Hello, I ordered a pair of black shoes online, but I got white ones instead. Can you send me the black ones that I ordered?
W: Oh, really? What is your order number?
M: Let me check. [Pause] It’s AB213.
W: [Typing sound] Oh, I think there was a delivery
____. Were very sorry for the
____. We’ll collect the white shoes and send you a new pair of black ones as soon as possible.
M: Okay. Please send me the correct ones this time.
W: Of course! And we’ll also send you a 20 percent
____ coupon for a future order. We
____, again.
M: That’s okay. Thanks for the coupon.